to York Street Medical practice

ARE YOU STRUGGLING AS A CARER? You qualify for 48 hours of free carer support to take a short break and look after your own health. Or you may want some assistance with pushing a wheelchair and going out together with the person you care for (e.g. one couple went out for the day for the first time to visit Duxford Air Museum. Please speak to your doctor or nurse.

Link to Crossroads Care website

PATIENT SURVEY 2012

We had over 100 responses to our survey. Thanks to those who completed it. Our action plan is as follows:

ACCESS

We will aim to publicise and increase internet access for appointments and prescriptions in 2012-13

We will pilot changes to the appointments system to increase earlier internet booking (once internet access has been increased) as it was felt by some respondents that this would be unfair to patients without a computer

PRESCRIPTIONS

We will inform our patients about repeat dispensing (for patients who are on regular and stable prescriptions)

CHILD FRIENDLINESS

We will improve the toys in the waiting area for children with the addition of a toy train set

PATIENT PRIVACY

We will improve confidentially at the front desk by making the screened area more “user friendly”

We will inform patients about the importance of the initial telephone phrase (about the “nature of the problem”) and continue to make clear a response is optional

PAYMENTS

We will implement a card payment facility at the front desk in the next 3 months

COMMUNICATION

We will increase the use of text messaging by the practice in the next 12 months

Read full patient participation report here.

Upgrade of Clinical Computer System

The practice has now successfully upgraded our clinical IT system. Patients who have a pre-existing EMIS Access account have had the details migrated to the new clinical system. Whilst the details are kept the same, the Access ID is combined with the practice ID to create a new username which is separated by an underscore eg Access ID = 12345, practice ID = 817. On SystmOnline, username will now be 12345_817. Password remains as per Emis Access.

TO ACCESS THE NEW ONLINE SERVICE "SYSTMONLINE" PLEASE CLICK HERE or follow the link at the bottom on page.

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