Welcome to York Street Medical Practice

Patient Notice- Practice Afternoon closure

The surgery will be closed from 2.00-6.00 pm on Tuesday 21st April 26. If you need urgent medical attention whilst we are closed please call 111.

Patient Notice

The Partners would like to inform you that York Street Medical Practice has been successful in gaining a replacement Partner, following the retirement of Dr Cooper.

Dr Alessandra Reis-Clarke will assume the role in a seamless changeover, commencing 30 March 2026.

The whole Practice take the opportunity to welcome Dr Reis-Clarke and wish the Doctor success, as we are sure Patients will have the same consideration. .

The Doctor will take on the care and attention of the listed patients from Dr Cooper.

Patient Information

NHS Contract Changes – 1 October 2025

You might be aware of News reports today that there are changes regarding ‘contact with the practice’ for 2025/26. Differing Radio and TV Channels are all reporting differing information.

The change relating to information technology is actually that the Practice is required to have online consultation access between 0800 to 1830 hours. This is also known as online triage. You can access the Website for the Practice and submit a form using the yellow box called ‘Online Patient Triage’. A Doctor is allocated your form and we will respond to you as soon as practicable. Typically, you will receive an acknowledgement and the Doctor will get back in approximately two days. Be mindful this way of contact is certainly not for emergency or serious problems. If you do submit such a form, we will respond telling you to phone in the usual way.

Online Triage:

· For non-urgent presentations and requests only.

· Completed forms received at the Practice will be responded to as soon as practicable.

· Limited number of submissions available. If system states it is “shut”, we have not turned it off, will have reached the capacity and the function ceases until the next session opens.

· Remember if your presentation or request is urgent, please phone the Practice in the normal way.

This way of contact does not necessarily demand that a GP must specifically be on site to undertake or assist in any required activity. Flexibility is required to allow GPs to undertake visits, interpret results and look at letters for example.

Some News reports are stating that resources have increased to enable many more appointments on the day. This is not the case and we continue with the same number of personnel in the Practice.

York Street Practice already facilitates appointments on the day, most days. Many occasions when we cannot secure an appointment is because the Doctor you wish to see does not work on the day you have phoned. A list of days the Doctors work are on this website.

The whole Practice take the opportunity to thank our patients, specifically for the understanding when calling us. A majority who wish to have a Face-to-Face appointment are content that the doctor will phone them and if there is a clinical need, arrange to the patient on the day. We would like you to continue using the phone as your first choice, as this has enabled us to see and care for you for many years.

The usual amount of Face-to-Face appointments each day remain in place and the online pre bookable appointments have not changed.

Thank you again.

York Street Medical Practice.

Visiting the Practice

We encourage you to continue to wear a face covering whilst in the building if you are showing signs of a respiratory illness or are COVID positive. If you have a routine appointment booked and are too unwell to attend please cancel your appointment by calling the surgery number on 01223 364116.

The majority of our GP appointments are booked on the day. Patients are advised to call at 8.30am to arrange an appointment. Whilst we have a small number of face to face appointments available, we are still booking the majority of our GP consultations by phone and you will then be invited for a face to face appointment if needed. We also have a limited number of face to face appointments to book up to 7 days in advance. These are to be used by patients that need to be seen by the GP.

Nurse appointments can be booked up to 7 days in advance. We also have our first contact physiotherapist appointments available on a Wednesday and Friday, who can help with all musculoskeletal issues for patients aged 16 years and over. As well as our clinical pharmacist for medication related problems.

We have a small number of GP appointments available to book online for those patients with online access. Please visit the ‘Online forms’ tab for how to set this up.

Urgent/Emergency Prescriptions

We have seen an increase of urgent prescription requests, where either the patient or pharmacy on their behalf, haven’t put the request into the practice in good time. This is causing a significant amount of work for the practice.

Please ensure you allow 3 working days from the date of your request for your medication to be sent to your pharmacy and another 2 working days for the pharmacy to dispense this. If you put your request in after 1pm, this will not be picked up until the next working day and issued 3 working days after that. For repeat prescriptions you should be putting your request in no less than 7 working days before you run out to allow the practice and pharmacy to get this ready for you.

There are various ways you can request your prescription, you can email repeat@nhs.net, request via NHS app/ SystmOne online, using our online form or you can do this in person at the surgery, please see the prescription tab for more information. We do not take requests over the phone.

If you request through your pharmacy, this may not be getting to us. Please speak to your pharmacy to ensure this is requested in good time.

If you have run out and need an emergency supply of medication, you can complete the NHS 111 form and choose which pharmacy to send this to. This is usually turned around the same day. The form can be found HERE

Enhanced access appointments

Evening and weekend appointments are available.

We are able to offer evening and weekend appointments with a GP or nurse at another local GP surgery. These are for routine, non-urgent issues. You can book your appointment by calling the surgery on 01223 364116.

If you have an appointment booked with the service and no longer wish to attend or would like to re-arrange, please call 01223 658146 and leave a voicemail.

Excellent results for York Street Medical Practice in the NHS England GP Patient Survey 2025

Thank you all for taking part and supporting York Street Medical Practice. Please continue to feedback your experience of the services we deliver for you. To view the results please click HERE.